Channel Nine General Comments and Complaints

ninemsn has no control over general Channel Nine broadcasts, or television programs. Any general inquiry or complaint relating to this must be sent directly to Channel Nine in the methods explained below.

How to contact Channel Nine
For general inquiries about television shows or broadcasting you can contact Channel Nine directly:

By phone:
Channel Nine Sydney (02) 9906-9999
Channel Nine Melbourne (03) 9420-3111
Channel Nine Brisbane (07) 3214-9999
Channel Nine Adelaide (08) 8267 0111
Channel Nine Perth (08) 9449 9999

or by writing to:
NSW Viewers: PO Box 27 Willoughby, NSW 2068
Vic Viewers: PO Box 100 Richmond, Vic 3121
QLD Viewers: PO Box 72 Brisbane, QLD 4001

Alternatively contact your local Channel Nine or Win Network Station from your local white pages.

ninemsn customers are welcome to submit all other comments, questions, or suggestions using the e-mail forms provided by that site. ninemsn has no control over general broadcasting of Channel Nine television shows. You must send any request regarding these issues via the methods below.

Complaints
Channel Nine values audience feedback as an important way of keeping in touch with community opinion. If your feedback concerns a particular programming matter not covered by the Commercial Television Industry Code of Practice (Code of Practice), such as general scheduling queries or general feedback you should contact us directly through the address or telephone numbers above.

Complaints under the Code of Practice
The Commercial Television Industry Code of Practice sets out a formal complaints process for matters covered by the Code. If you believe Channel Nine has acted contrary to the Code of Practice you should follow the steps below.

You can either:
a) lodge a Code Complaint via the Free TV Electronic Lodgement System
b) Write a letter (and send via post or fax (02) 9126 3830) as set out below:

General complaints

To make a complaint regarding general programming matters (such as program content, classification issues, time occupied by non-program matter, program promotions etc) under the Code of Practice please direct your complaint to the free in writing to:

The Programming Department
Channel Nine
In Your Local City

NSW Viewers: PO Box 27 Willoughby, NSW 2068
Vic Viewers: PO Box 100 Richmond, Vic 3121
QLD Viewers: PO Box 72 Brisbane, QLD 4001

Show Specific Complaints

Show specific complaints should be addressed to "The Executive Producer" of that program at:

P.O. Box 27
Willoughby NSW 2068

What information should your complaint include?

Your complaint should include the following information:
Your name, address and telephone number
The name of the program, advertiser/product or program promoted
The station on which you saw or heard the program/advertisement
The date and time you saw or heard it
Reasons for your concerns

When should you expect to receive a reply?

Channel Nine will provide a substantive written response to a complaint about matters covered by the Code if the complaint is received within 30 days of broadcast. To trigger the formal complaints procedures for alleged breaches of the Code of Practice your complaint must be received within 30 days of broadcast.

The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice.

What can you do if you don’t receive a reply or you do not consider the reply to be adequate?

If you do not receive a response within 60 days or you do not consider the response to be adequate, you may send your complaint to the Australian Communications and Media Authority (ACMA). The ACMA will need a copy of your original complaint to the station, as well as a copy of the station’s reply.

Complaints regarding the content of a Television Commercial

Complaints relating to the content of a television commercial broadcast on Channel Nine should be directed in writing to:

Advertising Standards Bureau
Level 2/97 Northbourne Avenue
TURNER ACT 2612

Phone: (02) 6262 9822 (Enquiry only - telephone complaints not accepted)
Fax: (02) 6262 9833
E-mail: Please use online form on website:
www.adstandards.com.au

Details To Include

You should include your name, address and if possible, a daytime phone number. Complaints cannot be addressed by Channel Nine unless they are submitted in this way.

ninemsn has no control over general broadcasting of Channel Nine television shows. We will not be able to process your request if you send this via email to us. All enquiries must be sent via post, or expressed verbally directly to Channel Nine.

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@Channel9 I Have a lot of Channel 9 Shows that I Love!! but My Top Pick would Have to be The Voice and The Today Show #TheVoice #Today9@_ToriGrace_101, 23/04/2014